Support
We answer safety first.
Questions about the app, Ravium™, privacy or comfort. Write to support@raveeyewear.com or use the form.
- Is Rave Eyewear available now?
- The app is in testing (TestFlight and Google Play internal testing). Ravium™ hardware is in development with no shipping date or pricing announced. Join the list for honest updates.
- Does it need Ravium™ to work?
- The app includes Rave Preview, which uses your phone camera to approximate selected Reality Modulation aesthetics. It is a preview, not the Ravium™ hardware experience.
- Does it record audio?
- No. Ambient audio is analysed on-device for features such as beat and bass and discarded immediately. Recording exists only as an explicit, separate permission when you capture a clip.
- Is this VR?
- No. AR adds to reality, VR replaces it, RM transforms it. You stay in the room, in the crowd, seeing the real stage.
- Can I use Spotify or Apple Music?
- Where platform integrations allow, through their official SDKs and now-playing metadata. Rave Eyewear never bypasses DRM or intercepts protected streams.
Safety
Visual safety, plainly.
Photosensitivity. Bright, high-contrast or rapidly changing visual effects may not suit everyone, including people with photosensitive epilepsy. Rave Eyewear never intentionally reproduces flash patterns associated with seizure risk, limits full-field luminance changes, defaults to conservative intensity, and offers Reduced Flashing, Reduced Motion, Reduced Contrast and Comfort Mode. An Instant Neutral control is always one action away. Stop and switch to neutral if you feel discomfort. This is general guidance, not medical advice; Rave Eyewear does not diagnose or treat any condition.
Where not to use altered modes. Highly altered views change perceived colour, contrast and brightness. Do not use them while driving, cycling, operating machinery, crossing traffic, near stage edges or barriers, or wherever accurate visual judgement matters.
Hearing. Optional audio respects the phone's volume limits and never overrides safe-listening settings. Concert sound levels are your responsibility; consider hearing protection.
Ludicrous. Maximum-intensity modes carry a hard intensity ceiling and always honour reduced-effects settings. They are never marketed as flashing for its own sake.